Content design is a product surface
Voice, tone matrix, glossary, and error copy are required design deliverables.
Guidance
Errors name problem+recovery; glossary forbids overloaded terms; tone matrix covers onboarding/empty/error/success/destructive.
Do
- Tone matrix for ≥6 contexts
- Canonical glossary
Do not
- Joke in failure states
- Shame language
Verification contract
content-design + voice-tone modules linked
Supporting references
ref.atlassian.content— Atlassian Content Designref.duolingo.brand-narrative— Duolingo Design — Brand narrative systemref.duolingo.design— Duolingo Design (Brand Guidelines hub)ref.duolingo.writing-duo— Duolingo Design — Character verbal contractref.duolingo.writing-glossary— Duolingo Design — Canonical and prohibited termsref.duolingo.writing-style— Duolingo Design — Editorial style rulesref.duolingo.writing-tone— Duolingo Design — Contextual tone matrixref.duolingo.writing-voice— Duolingo Design — Stable voice qualitiesref.ibm.carbon-content— Carbon Content Guidelinesref.ibm.carbon— Carbon Design Systemref.shopify.polaris— Shopify Polarisref.smarthr.design— SmartHR Design System